Wipro Off Campus Drive 2024 : Hiring Freshers as Service Desk Analyst | Salary- up to 12 LPA
Wipro Off Campus Drive 2024 : Wipro Hiring Process for freshers for the Service Desk Analyst, at Bengaluru Location and qualification of Qualification- Graduation. Hiring Process, Eligibility Criteria and Test Pattern, Interested Candidates can go through the details and apply using the link provided at the bottom of the Post .Wipro Recruitment Process 2024/ 2023/2022/2021.2020, Wipro Selection Process, documents required for Wipro Off Campus Drive for 2024 Batch and other related information is discussed below. Keep a check on this article if you are going to attend Wipro Campus campus Drive 2023 – 2024 , 2025 pass-outs.
Are you looking for Wipro Drive 2024 ? If yes, this article is the right place to know the complete details about Wipro Recruitment Drive . This role will be part of the Non Voice – Other, providing you with required corporate knowledge, real-life experience and insights into the HR function. Aspirants with a strong desire to work with Wipro can apply for the Wipro Off Campus Drive. In this article, we have mentioned the Hiring Process, Package details, Eligibility criteria, and registration steps for the drive.
Wipro Off Campus Drive 2024 Details :
Company Name : Wipro
Company Website : https://www.wipro.com/
Job Role : Service Desk Analyst
Qualification : Any Graduate
Experience : 0 to 1 Years
Salary : up to 12 LPA
Job Location : Bengaluru
Last date to Apply : ASAP
Wipro Off Campus Drive 2024 Eligibility Criteria :
Role Purpose
The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro’s Service Desk objectives
Do
- Be responsible for primary user support and customer service
- Respond to queries from all calls, portal, emails, chats fromthe client
- Become familiar with each client and their respectiveapplications/ processes
- Learn fundamental operations of commonly-used software, hardwareand other equipment
- Follow standard service desk operating procedures by accuratelylogging all service desk tickets using the defined tracking software
- Ensure that the scorecard is maintained as per SoW with respectto TAT, SLA & hits
- Manage all queries or escalate if not resolve as per the defined help desk policies and framework
- Regular MIS & resolution log management on queriesraised
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback, suggestions, escalations by customers tothe appropriate internal team
- Identify and suggest improvements on processes, procedures etc.
- Functional Competencies/ Skill
- Process Excellence – Ability to follow the Service Deskstandards and norms to produce consistent results, provide effectivecontrol and reduction of risk – Competent to Expert
- Domain Knowledge – Knowledge of process/ domain managed- Competent to Expert
How to Apply Wipro Off Campus Drive 2024?
All Interested and Eligible Candidates can Apply for Wipro Off Campus Drive 2024 by using below Registration Link as soon as possible before the Last date.
Apply Link – Click Here.
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About Wipro : A technology services and consulting company, Wipro fuels digital transformation for the world’s boldest organizations. With opportunities for growth across design, engineering, operations, and more, Wipro lets you reinvent your world – and your career.
An inspiring environment, continuous growth opportunities, unceasing innovation, and work-life balance make Wipro a great workplace. At Wipro, we strive to offer more than just a job. We offer new career avenues that intersect our business in a way that you develop your full potential, while maximizing the company’s growth. We firmly believe that we can achieve business efficiency only through our people and their expertise in innovation.
