Infosys Walk-in Drive 2026 | Mass Hiring for Senior Process Executive | Apply Now
Infosys Walk-in Drive 2026 : It has announced a walk-in recruitment drive for the position of Senior Process Executive in Bangalore. Graduates with 1–2 years of relevant work experience can attend this recruitment drive. The opportunity is mainly suited to candidates with experience in international customer service operations, card disputes, chargebacks, or transactional fraud processing.
Eligible candidates who are currently available in Bangalore and can join immediately or within 15 days are preferred. The walk-in interview is scheduled for 15 October 2026, from 10:00 AM to 12:30 PM. Candidates should review the eligibility requirements and carry all the necessary documents before attending.
Infosys Walk-in Drive 2026 Details
| Particulars | Details |
|---|---|
| Company Name | Infosys |
| Job Role | Senior Process Executive |
| Job Category | Walk-in Drive |
| Qualification | Any Full-Time Graduate Degree |
| Experience | 1–2 Years |
| Salary/CTC | Best in the Industry |
| Job Location | Bangalore |
| Interview Venue | Bangalore |
| Walk-in Date | 15 October 2026 |
| Interview Timing | 10:00 AM – 12:30 PM |
| Notice Period | Immediate to 15 Days |
Eligibility Criteria for Infosys Walk-in Drive Jobs 2026
Candidates interested in the Senior Process Executive position must meet the following requirements:
- Educational Qualification: Applicants must have completed a full-time graduate degree in any discipline.
- Work Experience: Candidates should have 1–2 years of relevant professional experience.
- Relevant Domain: Experience in international customer service, back-office operations, card disputes, chargebacks, or transactional fraud processing is required.
- International Experience: International work experience is mandatory. Candidates with only domestic experience are not eligible.
- Location Preference: Candidates currently based in Bangalore will be given preference.
- Notice Period: Applicants who can join immediately or within 15 days are preferre.
- Shift Requirements: Candidates must be comfortable working in rotating shifts, including weekdays and weekends.
- Work Arrangement: This position requires working from the office five days a week.
Key Responsibilities of a Senior Process Executive
The selected candidates will handle financial transaction disputes and support the investigation and resolution of card-related claims. The role requires attention to detail, sound decision-making, and the ability to follow established procedures and payment network rules.
- 1. Dispute Case Management
- Handle assigned dispute cases from the initial review through the final resolution within the specified turnaround time.
- Examine transaction details, account activity, and supporting documents submitted by customers.
- Identify the nature of each claim, such as third-party fraud, unauthorized transactions, first-party fraud, or merchant-related disputes.
- Apply the relevant eligibility requirements and network deadlines to decide whether a claim should be accepted, rejected, submitted, or escalate.
- Request additional information whenever the available evidence is insufficient to resolve a case.
- 2. Investigation and Decision-Making
- Review incomplete, conflicting, or unclear evidence before making a decision.
- Identify possible fraud by examining transaction records, account activity, merchant information, and device-related patterns.
- Use payment network rules, liability guidelines, and evidence requirements to assess cases that do not fit standard procedures.
- Verify the details of each claim instead of relying only on the customer’s explanation.
- Resolve cases within the assigned authority and escalate unusual or complex matters when additional review is require.
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- 3. Chargeback Processing
- Prepare and submit eligible chargeback requests using the appropriate reason codes and within the applicable deadlines.
- Process cases through different stages, including representment, pre-arbitration, and arbitration, wherever applicable.
- Maintain complete records of the evidence reviewed, decisions made, and reasons supporting each outcome.
- Ensure that case documentation is clear enough for another reviewer to understand the decision.
- Refer cases requiring additional approval or policy-level decisions to the Team Leader.
- 4. Customer Communication and Feedback
- Communicate claim outcomes and the next steps to customers in clear, professional English.
- Use approved communication templates while responding to disputed, rejected, or complicated claims.
- Identify recurring claims, unusual merchant transactions, and potential fraud patterns.
- Report gaps, errors, or unclear instructions in existing procedures to the Team Leader.
- Help maintain accurate records and consistent dispute-handling practices.
Preferred Skills and Experience
Candidates with the following skills and experience may be better suit to this position:
- Previous experience in card disputes, chargebacks, or transactional fraud investigations.
- Experience working with a bank, card issuer, or payments back-office team.
- Familiarity with card dispute platforms such as Mastercard’s Mastercom.
- Knowledge of dispute resolution procedures, chargeback reason codes, and payment network timelines.
- Experience handling cases that involve quality checks, audits, or reviews of previous decisions.
- Strong analytical skills and attention to detail.
- Good written communication skills and the ability to explain decisions clearly.
- Willingness to work in rotational shifts and meet process deadlines.
Selection Process
The selection process may vary depending on the recruitment team’s requirements. Base on the role and the eligibility criteria provide, candidates should be prepare for the following stages:
- Document Verification: The recruitment team may verify educational qualifications, identity documents, and employment details.
- Initial HR Screening: Candidates may be ask about their qualifications, previous experience, current location, notice period, and salary expectations.
- Technical or Process Interview: Applicants may be assesse on their understanding of card disputes, chargebacks, fraud identification, and case-processing procedures.
- Communication Assessment: Candidates may be evaluate on their written English, customer-handling skills, and ability to explain decisions professionally.
- Final HR Discussion: Shortlisted applicants may discuss compensation, shift flexibility, joining availability, and other employment details.
Note: These are possible selection stages based on the job requirements. Infosys has not confirme that every stage will be conducte in this exact order.
How to Apply for Infosys Walk-in Interview 2026?
Interested and eligible candidates should register online through the recruitment link provided in the official job notification before attending the interview.
The walk-in interview is scheduled for 15 October 2026, between 10:00 AM and 12:30 PM. Candidates should complete the registration process in advance and carry the required documents to the venue.
Apply Link : Click Here To Apply
Interview details:
- Interview Date: 15th Oct. 2026
- Interview Time: 10.00 AM to 12:30 PM IST
Interview Venue:
- Infosys Limited, No. 40/P-41/P, Building #: 68, Gate #: 1 electronic City phase 2, Industrial Area, Konappana Agrahara, Bangalore 560100.
- Landmark: In Between Sunik Industries and Tejas Networks.
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Documents to Carry
Make sure you have the following documents ready:
- An updated resume with your Candidate ID clearly mentioned at the top.
- Any two valid photo identity proofs, such as a PAN card, driving licence, voter ID, or passport.
- Original government-issued photo ID for security clearance.
- Original educational documents, including Class 10 and Class 12 certificates, graduation semester-wise marksheets, consolidated marksheet (CMM), provisional certificate, and original degree certificate.
- A printed copy of the recruitment or interview email.
Important Instructions for Candidates
- Complete your online registration before visiting the interview venue.
- Carry a copy of the interview email for verification.
- Write your Candidate ID at the top of your resume.
- Do not bring laptops or cameras, as these may not be permitted due to security restrictions.
- Keep all original identity and educational documents available for verification.
- Arrive within the specified interview time and ensure that you meet the experience and international work-experience requirements.
Interview Venue: Bangalore. Please refer to the official recruitment email or registration confirmation for the exact venue address.
Conclusion
The Infosys Walk-in Drive 2026 offers an opportunity for experienced graduates to apply for the Senior Process Executive role in Bangalore. Candidates with 1–2 years of international experience in card disputes, chargebacks, transactional fraud, or related back-office operations may find this position suitable.
Applicants should ensure they meet all the eligibility conditions, complete their registration, and prepare the necessary documents before attending the walk-in interview on 15 October 2026. A good understanding of dispute processing, payment network rules, and customer communication can help candidates prepare for the recruitment process.
FAQs for Infosys Walk-in Jobs 2026
1. What is the walk-in date for Infosys Walk-in Drive 2026?
The walk-in interview for the Senior Process Executive position is scheduled for 15 October 2026, from 10:00 AM to 12:30 PM.
2. What is the educational qualification required for Infosys Senior Process Executive?
Candidates must have completed a full-time graduate degree in any discipline.
3. How much work experience is required for this position?
Applicants should have 1–2 years of relevant experience. International experience in customer service, card disputes, chargebacks, transactional fraud, or related back-office operations is mandatory.
4. Where is the Infosys Walk-in Drive 2026 being conducted?
The job location and interview city are Bangalore. Candidates should check their official recruitment email or registration confirmation for the exact venue address.
5. What documents should candidates carry to the Infosys walk-in interview?
Candidates should carry an updated resume with their Candidate ID, two photo identity proofs, original government-issued ID, original educational certificates and marksheets, and a printed copy of the interview email.
