Genpact Virtual Walk-in 2024 : Hiring Freshers as Customer Service voice roles | Salary- up to 8.6 LPA
Genpact Virtual Walk-in 2024 : Genpact Virtual Walk-in 2024 Process for the Role of Customer Service voice roles. Candidates with Any Graduate are eligible to apply. The job locations will be Jodhpur. Interested and eligible candidates can apply online before the last date. The detailed eligibility and application process are explained below. If you are passionate about customer service, possess strong technical skills, and are ready to thrive in a fast-paced environment, then this is for you.
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Genpact Virtual Walk-in 2024 Details :
Company Name : Genpact
Company Website : https://www.genpact.com/
Job Role : Customer Service voice roles
Qualification : Any Graduate
Experience : 0 to 1 Years
Salary : up to 8.6 LPA
Job Location : Gurugram
Last date to Apply : 11th November, 11.30 AM – 1.00 PM
Genpact Virtual Walk-in 2024 Eligibility Criteria :
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Genpact Mega Virtual Drive for Customer Service (Voice Process) ||Gurgaon Location on 11th November 2024
Drive Date: 11th November 2024
Zoom ID: https://genpact.zoom.us/j/7033842590
Drive Timings: 11:30 AM – 1:00PM
Shift timings: Flexible with any shift
Work Location: Gurgaon (Work from office)
Freshers are eligible.
Note: Please keep your Original Aadhar and E-Aadhar with you.
Youll be responsible for developing trusting relationships with internal and external customers; by providing quality customer service whether by telephony or written communication. This role is the support function for the daily needs of the Contact Centre Agents and requires strong communication skills to work with internal and external businesses.
Responsibilities
- Provides excellent Customer Service
• Research supplier inquiries and provide information through voice or written communication
• Provides details on accesses needed for suppliers to utilize self-service tools
Escalates tickets to business areas for opportunities that cannot be resolved in the Contact Center.
• Communicate in a professional manner with customers at all times; engage support team when assistance is needed.
• Proper grammar and spelling in written communications with customers
• Meet expectations of productive time using time management skills
• Comply with company policies, procedures, and standards of ethics and integrity
• Monitor Boards, Aux Times & follow up with Agents as needed
• Notify Managers of trends regarding aux times
• Assist agents during high aux out time
• Take escalated calls for agitated callers
• Monitor group chat & walk floor to assist associates
• Identify through group chat/floor walking when intervention is needed
• Monitor Oracle ticket queues and assign tickets to agents to work
• Trouble shooting using their technical knowledge & time beyond what tier 1 can provide
Minimum Qualifications/Skills
- Organization and time management skills, Working knowledge of MS Excel
• Experience with MS Office, entering data into Excel Spreadsheets, the Internet and the ability to learn and utilize new software programs
Preferred Qualifications/ Skills
• Keeping up-to-date technically and applying new knowledge to your job.
• The ability to read and understand information and ideas presented in writing.
• The ability to use relevant information and individual judgment to determine the best possible solution to any situation.
• Exercising excellent customer service skills at all times. This information can be exchanged in person, in writing, or by telephone or email.
• The ability to communicate information and ideas in speaking so others will understand.
How to Apply Genpact Virtual Walk-in 2024?
All Interested and Eligible Candidates can Apply for Genpact Virtual Walk-in 2024 by using below Registration Link as soon as possible before the Last date.
Apply Link – Click Here.
Time and Venue
11th November, 11.30 AM – 1.00 PM
Zoom ID: https://genpact.zoom.us/j/7033842590
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About Genpact :Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean Digital SM.
With corporate headquarters in the United States and offices across 35 countries worldwide, our footprint expands rapidly from India and China to Europe, North America, South America and the Middle East. We work with a diverse clientele from retail, media, automotive, healthcare, and more industries. We believe in delivering excellence by hiring and partnering with the best in the business. We’re investing in our employees to build a highly-skilled, digital-first team that will harbour innovation and create solutions as if on intuition.
