Genpact Off Campus Drive 2025 : Hiring for Freshers as Technical Support- Voice | Apply Now
Genpact Off Campus Drive 2025 : It is Hiring for the Role of Technical Support- Voice. Candidates having degree of BCA / B Tech / MCA can Apply for this Role at Genpact. The Job Location for this post is Hyderabad. Candidates can Apply for Genpact Recruitment 2025 by using registration link available at the end of this Job post. Job Aspirants must assure to check all the details such Eligibility Criteria, Recruitment Process and other details before Applying to the Post.
Genpact Off Campus Drive 2025 Details :
Company Name : Genpact
Company Website : https://www.genpact.com/
Job Role : Technical Support- Voice
Qualification : B.E/B.Tech/MCA
Experience : Freshers
Batch : 2023/2024
Job Location : Hyderabad
Last Date : 3rd January 2025
Genpact Off Campus 2025 Eligibility Criteria :
- BCA / B Tech / MCA (Computer Graduate) with relevant experience in PC desktop support or technical support experience with client/customer contact
- CCNA Trained / Certified (or Other Network certifications – Cisco, Meraki, etc.)
- Strong knowledge of routing and switching technologies EIGRP, BGP, OSPF, DHCP, DNS, IPSEC, GRE, DMVPN etc.
- Experience on SDWAN technologies Velo cloud (Edge510, 540, 6X0, 800, 2000, 3X00)
- Performing enhanced troubleshooting in the network Cisco, Meraki and SDWAN
- Able to engage with US based ISPs to fix the issue.
- Experience on network monitoring tools like PRTG, SolarWinds
- Configuration of WAN/public IPs on Router, SDWAN, ASA etc.
- Experience on Wireless networks Meraki (MR series) and Cisco AIR
- Experience on firewall technologies FortiGate (80D, 100F, 200E)
- Experience with Computer Telephony Integration (CTI)
- Knowledge on CUCM, Cisco Jabber
- Understanding of VoIP, SIP Protocols
- Experience with administering Cisco Telephony products (Call Manager, Unity, UCCX)
- Experience working with BroadSoft Unified Communications systems preferred
- Experience with administering a Private Branch Exchange (PBX) phone system required
- Experience using a ticketing System such as Clarify, Remedy, or Footprints
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Preferred Qualifications/ Skills
- Minimum CCNA Certified or have worked on Cisco Devices
- Problem solving ability
- Ability to document, track and monitor a problem/issue to a timely resolution
- Strong negotiation skill; strong verbal and written communication skills along with prioritization of duties
- Automotive industry experience (desirable)
- Willing to work in Night shifts (US Process)
Responsibilities
- Receives inbound client/associate inquiries via phone, web chat, e-mail, and online ticket
- Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues
- Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry
- Troubleshoots problems with networks and recommends corrective action
- Attends training courses as required and stay abreast of evolving internal processes and industry developments
- Works in a team environment and assist team members on various issues
- Provides other ad hoc support and duties as assigned
- Works in an environment with competing priorities
How to Apply Genpact Off Campus Drive 2025?
All Interested and Eligible Candidates can Apply for Genpact Recruitment 2025 by using below Registration Link as soon as possible before the Last date.
Apply Link : Click here
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About Genpact : Genpact is a global professional services provider that makes business transformation real. They drive innovation which is digital-led as well as digitally-enabled operations for their customers and clients that are guided by their experience running thousands of processes primarily for the Global Fortune 500 companies. They think with a dream in digital, design, and solve problems with data and analytics. Combining their expertise in end-to-end operations and their AI-based platform, Genpact Cora, they focus on the details– all 87,000+ of them.
