Genpact Freshers Jobs 2024 : Hiring as Manager – Work Force Managment (WFM ) | Salary – up to 8.6 LPA
Genpact Off Campus 2024 : Genpact Virtual Walk-in 2024 Process for the Role of Manager – Work Force Managment (WFM )
Candidates with Any Graduate are eligible to apply. The job locations will be Hyderabad. Interested and eligible candidates can apply online before the last date. The detailed eligibility and application process are explained below. If you are passionate about customer service, possess strong technical skills, and are ready to thrive in a fast-paced environment, then this is for you.
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Are you looking for Genpact Virtual Walk-in 2024 interview Experience, Genpact salary for Freshers, what is the Genpact programme, genpact off campus Hiring ? If yes, this article is the right place to know the complete details about Genpact Recruitment Drive . Hiring Process, Eligibility Criteria and Test Pattern, with a strong desire to work with Genpact can apply for the Genpact Off Campus Drive. In this article, we have mentioned the Hiring Process, Package details, Eligibility criteria, and registration steps for the drive.
Genpact Recruitment Drive 2024 Details :
Company Name : Genpact
Company Website : https://www.genpact.com/
Job Role : Manager – Work Force Managment (WFM )
Qualification : Any Graduate
Experience : 0 to 1 Years
Salary : up to 8.6 LPA
Job Location : Hyderabad
Last date to Apply : ASAP
Genpact Recruitment Drive 2024 Eligibility Criteria :
Responsibilities
- Will act as a liaison between the GCC and Site WFM teams.
- Communication and Presentations Skills: Should be able to communicate well with the clients and be able to present data post analysis
- Administration of communication to and from Operations and other support departments
- Collection and analysis and reporting of historical center/agent performance statistics
- Manage long-term forecast / staff plan and lead monthly staff plan / budget meeting
- Work with Human Resources, Recruiting, and Training to coordinate the hiring and training of new employee resources
- Oversee short-term workload forecasting and scheduling philosophy of schedule assignments
- Oversee proactive scheduling of discretionary activities such as training, meetings, overtime and under time
- Oversee intraday management of scheduling procedures, analysis of real time workload requirements, and call routing to manage performance to service level requirements
- Problem Solving: Should be tactical and be able to solve day to day operational challenges and should be able to understand delivery metrics
- Manage WFM personnel on site and remote.
- Conducts performance appraisals. Provides measurable feedback to assigned personnel and suggestions for improved performance. Formulates and implements employee corrective actions as needed.
Qualifications we seek in you!
Minimum Qualifications
- Any Graduate (PG added advantage)
- Advanced knowledge of MS products, particularly Excel
- Analytical – Able to analyze data and draw insights
- Knowledge of Contact Centre methodologies and operational principles
- Excellent communication skills
- High level of accuracy and attention to detail
Preferred Qualifications
- Innovative and able to influence others
- Contact Centre Workforce Management experience
- Contact Centre tools: IEX, Avaya, Erlang, etc.
How to Apply Genpact Virtual Walk-in 2024?
All Interested and Eligible Candidates can Apply for Genpact Virtual Walk-in 2024 by using below Registration Link as soon as possible before the Last date.
Apply Link – Click Here.
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About Genpact :Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean Digital SM.
With corporate headquarters in the United States and offices across 35 countries worldwide, our footprint expands rapidly from India and China to Europe, North America, South America and the Middle East. We work with a diverse clientele from retail, media, automotive, healthcare, and more industries. We believe in delivering excellence by hiring and partnering with the best in the business. We’re investing in our employees to build a highly-skilled, digital-first team that will harbour innovation and create solutions as if on intuition.
