Concentrix Recruitment 2024 : Hiring as Representative, Operations | Salary- up to 8 LPA
Concentrix Off campus For Freshers : Are you Looking to Kickstart your careers if yes then this is the best time to start with Concentrix is announce to Hiring for both type of candidates Freshers and Experienced for the Role of International Voice Process. Candidates having Experience or Freshers are eligible to Apply for this Role. The Educational Qualification for this Role is Undergraduate/Any Graduation from recognized College or University. Interested and Eligible Candidates can check the further details about Concentrix Jobs 2024 and Apply for this Role by using registration Link available at the end of this post.
This is an opportunity to take on an exciting new career with Amazing Organization Concentrix off campus.
It’s a chance to Enhance your technical skills and advance your career. Don’t miss this opportunity to power your career at Concentrix. Share with your friends and family! If you want more details regarding the job, like salary, age, mode of application, selection, and job location, you can find them below. You can check the official website below if you still have any doubts.
Concentrix Off Campus Drive for Freshers Details :
Company Name : Concentrix
Company Website : https://www.concentrix.com/
Job Role : Representative, Operations
Qualification : Graduate / Undergraduate in any discipline (may vary basis the job requirement)
Experience : Freshers
Salary : up to 8 LPA
Job Location : Bengaluru
Last date to Apply : ASAP
Concentrix Recruitment Drive 2024 Eligibility Criteria :
Job Description
The Representative Customer Service / Technical Support position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements. This position provides customer service support / Technical Support and resolution of routine problems regarding client’s product or services.
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
- The nature of the job will include accessing explicit content that includes text, picture, video etc.
- It will involve content curation, moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual ,social thought process or behaviours.
- It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client’s terms of service
Candidate Profile
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
- Confirm customer understanding of the solution and provide additional customer education as needed
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries from customer and resolve the same independently
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How to Apply Concentrix Recruitment Drive 2024?
All Interested and Eligible Candidates can Apply for Concentrix Recruitment Drive 2024 by using below Registration Link as soon as possible before the Last date.
Apply Link – Click Here.
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About Concentrix: We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.