Capgemini Off Campus for 2024 Batch : Hiring for Freshers | Apply Now

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Capgemini Off Campus for 2024 Batch
Capgemini Off Campus for 2024 Batch

Capgemini Off Campus for 2024 Batch : Hiring for Freshers | Apply Now

Capgemini Off Campus for 2024 Batch : Capgemini Recruitment Process 2024 for Freshers, Capgemini Selection Process, documents required for Capgemini Off Campus Drive for 2024 Batch and other related information is discussed below. Embarking on a career in Contact Support Group (CSG) can be both exhilarating and challenging, especially for recent graduates holding degrees in B.E/B.Tech. For these fresh graduates, Capgemini offers an exceptional platform to kickstart their professional journey. As a global leader in consulting, technology services, and digital transformation, Capgemini provides a dynamic environment that fosters growth, innovation, and career advancement.

Capgemini Off Campus Drive 2024 Details :

Name of the Company/Organization : Capgemini

Company Website : https://www.capgemini.com/

Job Role : Contact Support Group (CSG)

Qualification : Any 3-year diploma / graduation

Batch : 2024

Salary : Rs 3.25 LPA

Job Location : Coimbatore

Last date to Apply : 22 September 2024 11:59 PM

Capgemini Off Campus 2024 Eligibility Criteria :

  • Candidates must have completed any 3-year diploma / graduation in 2024 only

Job Description:

  • Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support
    • Ticket Management – Prioritize the urgency of the ticket, right categorization based on issues of the ticket, track status of the ticket (On-hold, Open, closed & resolved), Keep customers informed on status etc.
    • Business intelligence – use ticket data and analysis, tools and use best practices in the account to support customer
    • Service Delivery – Its our service to the customer and delivering what is expected
    • Customer Management – How effectively you are interaction starting from Greeting to resolution and call closure is what is expected
    • CHIP – Our intelligent AI BOT which help to answer customer query saving SD & customers time and effort on issue resolution. Also helps in making customer’s experience better
    • Service email retrieve – How effective are we in handling email as a contact channel and minimize hops between SD and the customer
    • Knowledge Management – How effectively we manage the Knowledge base to resolve customer issues
    • Service Marketing – Increase customer brand by bringing and here its Capgemini where we talk about tools where increase usage can help the customer
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  • Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical/industries
  • Troubleshoot customer issues related to internet – troubleshooting, Password reset/session reset/renaming profile
  • Meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
  • Clarify customer requirements
    • Probe for and confirm understanding of requirements or problem
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Listen attentively to customer needs and concerns; demonstrate empathy
  • Candidate should not have any backlog at the time of assessment and joining Capgemini
Desired Skills:
  • Should have excellent communication and English speaking skills
  • Should have good interpersonal skills and ability to perform under pressure
  • Basic computing skills
  • Willing to work in a 24/7 environment
  • Candidates must be open to relocate to any location and work in night shifts

Please Note – 

  • Only shortlist candidates will be invite for the assessment / selection process
  • Select process will be done in virtual mode
  • Candidates will be responsible for arranging require infrastructure for appearing for the selection process which will be conduct online

How to Apply Capgemini Recruitment 2024 for Freshers ?

All Interested and eligible candidates can apply for capgemini career Recruitment 2024 online by using the registration link provided below as soon as possible before the last date.

Apply Link : Click here

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About Capgemini : Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

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