Wipro Freshers Recruitment for the Role of Associate / Officer / Senior Officer | Salary – Up to 10.6 LPA

Wipro Freshers Recruitment for the Role of Associate / Officer / Senior Officer | Salary – Up to 10.6 LPA

Wipro Recruitment Process for Freshers 2024:  Wipro Hiring Process for freshers for the Associate / Officer / Senior Officer, at Kolkata Location and qualification of Qualification- Graduation. Hiring Process, Eligibility Criteria and Test Pattern, Interested Candidates can go through the details and apply using the link provided at the bottom of the Post .Wipro Recruitment Process 2024/ 2023/2022/2021.2020, Wipro Selection Process, documents required for Wipro Off Campus Drive for 2024 Batch and other related information is discussed below. Keep a check on this article if you are going to attend wipro Campus campus Drive 2023 – 2024 , 2025 pass-outs.

Are you looking for Wipro Drive 2024 ? If yes, this article is the right place to know the complete details about Wipro Recruitment Drive . This role will be part of the Non Voice – Other, providing you with required corporate knowledge, real-life experience and insights into the HR function. Aspirants with a strong desire to work with Wipro can apply for the Wipro Off Campus Drive. In this article, we have mentioned the Hiring Process, Package details, Eligibility criteria, and registration steps for the drive.

Wipro Hiring Process, Eligibility Criteria and Test Pattern Freshers Drive Details :

Company Name : Wipro

Company Website : https://www.wipro.com/

Job Role : Associate / Officer / Senior Officer

Qualification :  Any Graduate

Experience : 0 to 4 Years

Salary : up to 10.6 LPA

Job Location : Kolkata

Last date to Apply : ASAP

Wipro Off Campus Jobs 2024 Eligibility Criteria :

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.

Do

1. Support process by managing transactions as per required quality standards
2. Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
3. Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
4. Update own availability in the RAVE system to ensure productivity of the process
5. Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions
6. Follow standard processes and procedures to resolve all client queries
7. Resolve client queries as per the SLAs defined in the contract
8. Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
9. Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
10. Document and analyze call logs to spot most occurring trends to prevent future problems
11. Maintain and update self-help documents for customers to speed up resolution time
12. Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
13. Ensure all product information and disclosures are given to clients before and after the call/email requests
14. Avoids legal challenges by complying with service agreements

Roles & Responsibility :

1. Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
2. Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
3. Assist clients with navigating around product menus and facilitate better understanding of product features
4. Troubleshoot all client queries in a user-friendly, courteous and professional manner
5. Maintain logs and records of all customer queries as per the standard procedures and guidelines
6. Accurately process and record all incoming call and email using the designated tracking software
7. Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business
8. Organize ideas and effectively communicate oral messages appropriate to listeners and situations
9. Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

Details :

1. Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
2. Undertake product trainings to stay current with product features, changes and updates
3. Enroll in product specific and any other trainings per client requirements/recommendations
4. Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
5. Update job knowledge by participating in self learning opportunities and maintaining personal networks

How to Apply Wipro Freshers Jobs 2024?

All Interested and Eligible Candidates can Apply for Wipro Freshers Jobs 2024 by using below Registration Link as soon as possible before the Last date.

Apply Link – Click Here.

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About Wipro : A technology services and consulting company, Wipro fuels digital transformation for the world’s boldest organizations. With opportunities for growth across design, engineering, operations, and more, Wipro lets you reinvent your world – and your career.
An inspiring environment, continuous growth opportunities, unceasing innovation, and work-life balance make Wipro a great workplace. At Wipro, we strive to offer more than just a job. We offer new career avenues that intersect our business in a way that you develop your full potential, while maximizing the company’s growth. We firmly believe that we can achieve business efficiency only through our people and their expertise in innovation.