HDFC Walk-in Jobs 2024 : Hiring as Officer Customer Care (OCC)-Virtual Care | Salary- up to 5.6 LPA
HDFC Bank is Recruiting for Freshers 2025: HDFC Bank Recruitment for Officer Customer Care (OCC)-Virtual Care for Any Degree graduates. Future Bankers Program 2.0 is conducted for 12 months (Classroom Training + on-the-job Internship). The program comprises of 4 months of classroom training 2 months of internship, and six months of on-the-job training at any of the HDFC Bank Branches located anywhere in India. This HDFC Bank Careers program is expected to start soon. The detailed eligibility and application process of HDFC Careers are given below.
Are you looking for HDFC Bank Internship Drive 2024 ? If yes, this article is the right place to know the complete details about Barclays Recruitment Drive . This role will be part of theCOP Officer-Virtual Relationship Banking, providing you with required corporate knowledge, real-life experience and insights into the HR function. Aspirants with a strong desire to work with HDFC Bank can apply for the HDFC Bank Off Campus Drive. In this article, we have mentioned the Hiring Process, Package details, Eligibility criteria, and registration steps for the drive.
HDFC Bank Interview for Freshers Drive Details :
Company Name : HDFC Bank
Company Website : https://www.hdfcbank.com/
Job Role : Officer Customer Care (OCC)-Virtual Care
Qualification : Any Graduate
Experience : 0 to 3 Years
Salary : UP to Rs. 5.6 LPA
Job Location : Shilong
Last date to Apply : 29 October , 11.00 AM – 5.00 PM
HDFC Bank Interview Hiring 2024 Eligibility Criteria :
Job Purpose
Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers.
- To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently
- To ensure zero defects processing of all customer requests, including prompt and accurate Hotlisting of lost cards reported.
- To ensure complete and accurate resolution within the defined TATs.
- To ensure process compliance as per the set Audit and SQ guidelines.
Customer Interaction & Query/Complaints Management
Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls)
- Enquiries & transactions related to the products availed by the customer.
- Clarifications & queries on billing, payment confirmation, charges, EMI details, statement of account etc.
Handling requests such as Debit / Credit Card Pin, Net Banking Password, PIN / IPIN statement of account, Fixed Deposit advice etc.
- Handling of financial transactions (currently Fixed Deposit opening, Demand Draft/ Managers Cheque requests, Funds transfer request as requested by customers.)
- Responding to customers with the resolution within the defined TATs.
- Process the requests as per defined process, while ensuring adherence to the customer authentication process.
- Answering customer calls within the specified call answer time.
- Adherence to the defined service delivery standards.
- Accurate data capture of the request details (eg Hotlisting and Other transactions) as instructed by the customer. Process adherence in respect of submission of the relative annexure to the supervisor for authentication / further action.
- Accurate and complete data capture of the customer issues / complaints in the relative formats. Logging of the complaints in the system, as per the laid down process. Proper follow-up with the concerned department / branches for resolution and closure of the complaints.
- Accurate hotlisting of the Debit/ Credit/ Prepaid cards, basis the card / account details provided by the customer
- Prompt hotlisting of the card as per process.
- Logging the reissuance request basis per customer instruction, as per defined process.
- Attempting to delight the customer by striking a relationship and fulfilling needs.
- Call back to customers in case of any unresolved queries etc.
- Appropriately escalating cases to the Supervisor.
Call Quality:
- Deliver service quality in order to achieve Quality benchmarks defined from time to time.
- First Call Resolution 90%( for non-Complaints related calls)
- Achieve defined Call Quality scores.
- Achieve defined KAT Scores
- Achieve defined E-process Scores
Audit & Process Compliance:
- Ensure adherence to process and Audit requirements.
- Ensure accurate and timely submission of financial transactions & requests.
- Ensure Error-free logging/recording of customer requests
- Adherence to set processes of updating customer interactions in CRMNext & ensuring timely updations of interactions in appropriate systems.
Schedule Adherence & Service Productivity standards:
- Consistently meet the service productivity standards Staff needs to meet the service productivity standards as defined from time to time
- Ensure adherence to schedule and login times as applicable Staff needs to maintain service adherence
Other Operational Activities
- Maintenance of records / record keeping.
- Keep self updated on the product/ process knowledge as per the training imparted by the Training / Supervisors/ Quality.
- Shift Adherence
- Nil Unscheduled offs
- Appropriate attendance record updation
- Nil Exception of ID maintenance
Adherence to Audit and compliance process as defined.
Key Skills
- Good Team spirit
- Inter personal skill
- Good communication skill
- Proactive & focused approach
- Banking Product & Process Knowledge
Qualification & Skills Required:
- Graduate
- Banking Product & Process Knowledge
- Communication
How to Apply HDFC Bank Hiring 2024?
All Interested and Eligible Candidates can Apply for HDFC Bank Hiring 2024 by using below Registration Link as soon as possible before the Last date.
Apply Link – Click Here.
Time & Venue :
29 October , 11.00 AM – 5.00 PM
SHILLONG TECHNOLOGY PARK,HDFC BANK LTD,2ND FLOOR,UMSAWLI,793012
Contact – BANRILANG MARBANIANG
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About HDFC Bank : HDFC Bank(housing development financial corporation) India’s Leading private sector bank headquartered at Mumbai and established in August 1994. HDFC Bank, having over 84,000 employees and branches in Bahrain, Hong Kong, and Dubai, is the largest bank in India by market capitalization as of February 2016.
